FAQs
It's simple, just be sure to click "BUY" before midnight as each daily deal is only live for 24 hrs. If the minimum number of buyers is reached, then the deal is on and you will be charged for your purchase. Every Friday we will run a deal which will be live for 72 hours.
If the deal is not on that's because not enough people have bought the deal yet, so be sure to share the deal with your family & friends through word of mouth, email, Facebook, and Twitter.
The deal is cancelled and you will not be charged if the minimum number of buyers is not reached. So spread the word to everyone you know!
You don't have to use your voucher the same day you get it. You can use it anytime before it expires, which is clearly noted in the fine print section of the deal page as well as on your voucher.
If the deal reaches its minimum number of buys, you will receive an email letting you know your voucher is ready to be printed.
At Surrey.com, if you're not completely happy, neither are we. We pride ourselves on the complete satisfaction of our customers and that's not just fancy talk. We mean it. If you are less than overjoyed with a deal you've purchased (and as long as the deal isn't expired or redeemed), let us know within 15 days of the issue date and we'll quickly give you a full refund. No hassles, no gimmicks, just the Surrey.com service you've come to expect. Let us know how we can help you by sending an e-mail to info@surrey.com.
Please note that this refund policy applies to daily deals only. If you have purchased the Surrey.com Preferred Program Card, the purchase of this card is completely non-refundable. Additionally, if you have purchased a voucher to an online business where you are required to place an order online through the vendor's website, the purchase is a final sale and is completely non-refundable.You can give your coupon to whoever you have purchased it for. Although the coupon has your name on it anyone is able to redeem it.
Rest assured our website and payment process is very safe. Your credit card information is sent via SSL encryption direct to a secure e-vault and the security lock icon you see on your web browser proves this. You have nothing to worry about; your security is of utmost importance to us. Furthermore, we respect your privacy and will never share your information.
In the rare case that this ever happens please contact us and we'll make sure you get your money back!
We know people like choices, but too many choices can make people indecisive. Therefore, we like to feature just one incredible deal from one hand-selected business per day. Be sure to check back every day.
Yes. Preferred Cards expire one-year from the date of issue, after which you can renew.
One year after your Preferred Card is issued, it will expire. You can then purchase a new card from our website.
The card costs $20.
Currently, the Preferred Card is only sold via our website.
No. All sales of Preferred Cards are final.
No. There are specific locations where your Preferred Card is valid. Please verify via the business’s website to determine which locations will honor the Preferred Card.
If a vendor is listed on our Preferred Vendors page, they are required to honor the advertised discount. In the unlikely situation of having your card refused, please contact us at info@surrey.com or call us at (604) 635-2220.
Currently, you can only purchase one Preferred Card per Surrey.com account. If you would like to give the card as a gift, you will need to create a new account for this person. Prior to checkout, you will have the option to enter the name of the receiver, as well as the mailing address to which you’d like the card sent to.
You can get listed by contacting us.
There is no cost associated if you wish to be listed in our Directory.
Being listed in our business directory is a cost effective way to market your services to customers who otherwise might not even know that your services are available. Another advantage of being listed is that you can get customers located in the Surrey area.
If you wish to be removed please email support@surrey.com.
If your business is classified incorrectly please send us an email to support@surrey.com and tell us what it is currently listed under and what it should be classified as.
To add a description of your business, please send an e mail to support@surrey.com.
You can list your property by contacting us.
To remove your property, please contact us.
Yes. To edit your listing, please contact us.
Absolutely nothing, unless it is a Featured Property.
Please contact us for a quote.
No, we are a marketplace for sellers to list their properties and connect with buyers.
